Shipping policy

At Haqeen, we are committed to getting your skincare products to you safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders within Pakistan.

1. Shipping Coverage

We currently deliver orders across Pakistan, including major cities as well as remote and rural areas, subject to courier service availability.

We work with our trusted courier partners and select the best available courier option for each delivery location.

2. Order Processing

Orders are generally processed and prepared for dispatch within 24 hours of being placed.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, you will receive the available tracking or shipment information where applicable.

3. Delivery Time

Our estimated delivery time is:

2–5 business days after dispatch.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Deliveries to remote or less accessible areas may take longer than the standard estimated timeframe.

4. Shipping Charges

We offer a flat shipping fee of Rs. 195 on orders below Rs. 3,500.

Orders of Rs. 3,500 or more qualify for free shipping within Pakistan.

5. Payment Methods

We currently offer the following payment options:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa
  • JazzCash

For Cash on Delivery orders, we reserve the right to contact customers to verify and confirm their order before dispatch.

Orders that cannot be successfully verified may be delayed or cancelled at our discretion.

6. Changing Your Order or Delivery Address

If you need to change your order details or delivery address, you may request a change within 2 hours of placing your order.

After this 2-hour period, we may have already begun processing your order, and changes may no longer be possible.

Please contact us as soon as possible at:

Email: support@haqeen.com
WhatsApp: +92 339 0008863

We cannot guarantee that changes requested after the 2-hour window will be accommodated.

7. Order Cancellation

You may request to cancel your order before it has been dispatched.

Once an order has been dispatched, it can no longer be cancelled through our customer support team.

If you wish to cancel an order, please contact us as soon as possible at support@haqeen.com or via WhatsApp at +92 339 0008863.

8. Failed Deliveries and Unsuccessful Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address and remaining reasonably available to receive their order.

If a delivery cannot be completed because:

  • The customer is unavailable;
  • The customer does not respond to the courier's calls;
  • The delivery address is incomplete or incorrect;
  • The customer refuses to accept a Cash on Delivery order; or
  • The courier is otherwise unable to complete delivery due to circumstances attributable to the customer; the courier may make additional delivery attempts or return the parcel to us according to its procedures.

If an order is returned to us, we may contact the customer to determine whether the order can be re-dispatched. Re-dispatch may be subject to applicable shipping charges.

For customers who repeatedly refuse or fail to receive Cash on Delivery orders, we reserve the right to restrict or decline future COD orders.

9. Damaged, Tampered, Missing, or Incorrect Orders

We take care to package your order securely before dispatch. However, if your parcel arrives damaged, visibly tampered with, contains missing products, or contains an incorrect product, please contact us within 24 hours of receiving the parcel.

To help us investigate and resolve the issue, please:

  1. Take clear photographs and/or a video showing the condition of the parcel.
  2. Where possible, capture the packaging, shipping label, and the affected product(s).
  3. Send the evidence to support@haqeen.com or WhatsApp it to +923390008863.
  4. Include your order number and a brief description of the issue.

Claims submitted after 24 hours may not be eligible for consideration.

Any resolution for damaged, missing, or incorrect products will be handled in accordance with our Returns & Refunds Policy.

10. Delays and Circumstances Beyond Our Control

While we work with our courier partners to deliver orders within the estimated timeframe, Haqeen is not responsible for delays caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Severe weather conditions
  • Flooding
  • Road closures
  • Strikes or labour disruptions
  • Courier service disruptions
  • Security-related restrictions
  • Unexpected logistical issues
  • Government restrictions
  • Eid holidays
  • Independence Day and other major public holidays
  • Unusually high order volumes

During major holidays and peak periods, delivery may take longer than the standard 2–5 business day estimate.

We appreciate your patience during such circumstances.

11. Product Storage and Temperature

Some of our skincare products, particularly serums and sunscreen, can be sensitive to excessive heat and direct sunlight.

Once your order has been delivered, please store and handle your products according to the storage instructions provided on the product packaging. Avoid unnecessary exposure to excessive heat and direct sunlight.

12. Contact Us

If you have any questions regarding your order or its delivery, please contact us:

Email: support@haqeen.com
WhatsApp: +92 339 0008863

We will be happy to assist you.