FAQs

Ordering & Payment

Yes — COD is available nationwide.

Yes, we do accept online bank transfers, Easypaisa, and JazzCash. The option is available at the checkout page.

Yes, your payment information is 100% secure.

Yes, if you reach out within 2 hours after placing the order, we will be able to change your order.

Shipping & Delivery

Nationwide across Pakistan. We don't currently ship internationally.

We deliver your order within 2-5 business days. However, we can't control unforeseen circumstances i.e. weather, accidents, etc.

We offer free shipping on orders above Rs. 3500. We charge Rs. 195 on orders below that.

Yes, you can track your order using the "Track My Order" feature.

Reach out to us within 24 hours of delivery with a photo or video evidence of the item, and we'll sort it out — replacement or refund, your choice.

Returns & Refunds

Please visit our Refunds and returns policy page.

Sorry, we don't offer exchanges. But you can reach out to us within 2 hours of placing your order to chnage your order.

Once your refund is approved, you will get the refund within 7-10 business days.

About Haqeen

Yes — Haqeen is a registered Private Limited company in Pakistan.

Proudly formulated and filled locally in Pakistan.

Every product is meant for external use only, and we always recommend a patch test before adding anything new to your routine — see the instructions on each product page.

Message us on WhatsApp, Facebook, Instagram, or reach out through our Contact page — we actually reply.
You can also send us an email at support@haqeen.com or call us at +923390008863